Key Challenges
Human intervention was slowing the processing time which can lead to large fines and payment delays.
Some of the key challenges were:
- Manually operated by various support departments.
- Taking a long time for data validation and the QA process
- Manual correlation of complex multiple data sources.
- With a significant amount of complex data processed manually scope of errors was high.
- Many software, such as CRM, legacy programs, web servers, email, and Excel, are included in this process.
Our Solution
The efficient approach was RPA which helped the company to process a large number of invoices within less time, with no errors making the process faster and more sufficient.
- Bot derives information from several sources including portal, e-mail, and FTP location.
- Bot conducts data validation and checks the results.
- Now the bot logs into the necessary applications to finish the transaction according to the process’s request type.
- The bot sends the complete report after the process has been finalized successfully.
Automation Benefits
The outcome of the RPA bot was numerous. The benefits of automation can be seen below:
- The level of success improved.
- Reduced time to process and check QA.
- Significant increase in quality of service.
- Reduce operational costs.
- Improvement of consistency at 0% error rate.
- Increased standardization of process.
- Operation now open 24/7 (previously 8 am-6 pm weekdays)
- Reduce the dependency on the FTE.
- Customer service enhanced.